Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Schedule an inspection or service
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or blog updates
• Engage with our social media pages

This information may include:

• Full name
• Email address
• Phone number
• Mailing address and property address
• Service preferences and inquiry details
• Payment information (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver relevant content and advertisements
• Analyze website traffic and user behavior

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide asbestos testing and removal, mold inspection and remediation, radon testing and mitigation, air quality testing, and related environmental services
• Communication: To respond to your inquiries, provide quotes, schedule appointments, and send service updates
• Payment Processing: To process payments and maintain transaction records
• Customer Support: To address your questions, concerns, and service requests
• Marketing: To send you newsletters, promotional materials, and information about our services (with your consent)
• Website Improvement: To analyze website usage, identify trends, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and industry standards
• Safety and Security: To protect against fraud, unauthorized access, and other security threats
• Business Operations: To maintain records, conduct internal research, and improve our services

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Website hosting and cloud storage providers (Supabase)
• Email service providers for communications and newsletters
• Payment processors for secure transaction handling
• Analytics providers (Google Analytics) to understand website usage
• Marketing and advertising platforms
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or the public
• Prevent fraud or illegal activities
• Respond to emergency situations

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such change and the choices you may have regarding your information.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure database storage with access controls
• Regular security assessments and updates
• Employee training on data privacy and security
• Limited access to personal information on a need-to-know basis
• Secure physical facilities and document storage

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements (e.g., tax records, service documentation)
• Our legitimate business interests

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Canadian Privacy Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know what personal information we collect and how it's used
• Access your personal information in our records
• Request corrections to inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• File a complaint with the Privacy Commissioner of Canada

6.2 General Privacy Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your information in a structured, commonly used format
• Restriction: Request that we limit how we use your information
• Objection: Object to certain processing activities

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days or as required by applicable law.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, including social media platforms (Facebook, Twitter, LinkedIn, Pinterest, Houzz). These websites have their own privacy policies, and we are not responsible for their content or privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Amity Environmental.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Marketing Communications

With your consent, we may send you marketing communications about our services, promotions, and industry news via:

• Email newsletters
• SMS/text messages (with explicit consent)
• Phone calls (in compliance with telemarketing regulations)
• Postal mail

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to text messages
• Contacting us directly using the information in Section 11

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (e.g., appointment confirmations, service updates, invoices).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you of material changes via email or prominent notice on our website
• Provide you with the opportunity to review the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Effective Date: December 16, 2024

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

12. Complaint Process

If you believe your privacy rights have been violated or you have concerns about how we handle your personal information, you have the right to file a complaint.

Internal Complaint: Please contact our Privacy Officer using the information above. We will investigate your complaint and respond within 30 days.

External Complaint: If you are not satisfied with our response, you may file a complaint with: